Answers to DistribuTrak™ FAQs.

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Questions

Would we have our own domain name?

How do I register customers?

How many accounts can we accommodate?

In what countries are your products available?

How would we handle different currencies?

I am beginning to recruit distributors. I have defined 11 regions. How would I implement DistribuTrak™ into my operational plans?

How do I incorporate the picture of my products, and will they be in color or black and white?

How many products can I upload into DistribuTrak™?

I have a number of products, and each one has several variables (e.g., sizes, colors and materials). Will my customers be able to order a product with any combination of these variables?

Can I track my inventory for any combination of these variables?

How can I manage my product inventory in DistribuTrak™?

What Import/Export capabilities do I have with DistribuTrak™?

How secure is DistribuTrak™?

Does DistribuTrak™ calculate taxes?

Can I provide discounts based on particular orders?

How do I know I have received an order from a customer?

Can I modify a customer order?

Can I use DistribuTrak™ for customers I have not registered?

How do I manage my costs and revenues through DistribuTrak™?

How do I manage my shipping process with DistribuTrak™?

What customer information do I have access to for marketing and other purposes?

Do I have the capability to keep a record of special information or needs my customers may have?

Q. Would we have our own domain name?
A. DistribuTrak™ acts as an ordering portal. You can place an “order/place order” link (https://DistribuTrak™.com/loginpop.aspx) on your web page that will take your customers to your DistribuTrak™ login screen.

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Q. How do I register customers?
A. Our customer registration process is simple - you send an email to any customer you want to have access to your online catalog of products and services (the email is automatically generated). Your customer completes a simple registration form and receives a DistribuTrak™ Id. You "approve" them as a customer, assign them to a price list and, after logging in, they would click on your company name to order your products and services. When they click on your name, they would be presented with a catalog of your products and services, complete with imported photos and the product descriptions you upload.

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Q. How many accounts can we accommodate?
A. There is no limit to the number of accounts you accept as customers

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Q. In what countries are your products availible?
A. Our products will be sold in USA, Canada and Latin America. DistribuTrak™ is available worldwide. While we are not yet multilingual, we have plans to create a Spanish module soon. Initially, all text would be in English.

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Q. How would we handle different currencies?
A. All pricing in DistribuTrak™ is currently in dollars. But one of the key benefits of DistribuTrak™ is its ease of creating multiple price lists to accommodate your pricing needs. This feature can be used to accommodate various currencies, as well. First, set a Master Price List. Then, simply create additional price lists to meet your needs (it takes less than a minute to create additional price lists). Create a different price list for each currency you require. As currency rates fluctuate, you can change any price list in seconds. Changes are effective immediately, and you can change them as often as you wish. Then, depending on the geographical location of each of your customers, when you receive their registration notification, you would assign them to the appropriate price list - a simple point and click process - and they would see only those prices for your products and services. You can assign as many price lists (even down to the customer level) as you need.

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Q. I am beginning to recruit distributors. I have defined 11 regions. How would I implement DistribuTrak™ into my operational plans?
A. With 11 regions, you would likely create unique price lists for each set of customers in each region. This will give you flexibility in managing variable costs such as shipping or advertising for each region.

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Q. How do I incorporate the picture of my products, and will they be in color or black and white?

A. As part of the product set-up process, you have the ability to upload a photo of each of your products - it is a simple process - just "browse" your computer for the appropriate photo for your product and click on "upload" to complete the process. You can easily edit/change any element of a product (including photos, descriptions or pricing) at any time. Your product photos will be in color, if that's what you upload.

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Q. How many products can I upload into DistribuTrak™?
A. There is no limit to the number of products a company can upload into DistribuTrak™.

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Q. I have a number of products, and each one has several variables (e.g., sizes, colors and materials). Will my customers be able to order a product with any combination of these variables?
A. DistribuTrak™ can handle any number of options (multiple colors and sizes, for example). These would be input those during the product set-up process.

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Q. Can I track my inventory for any combination of these variables?
A. During product set-up, you have the capability to create a “just-in-time” inventory control for each of your products and sub-products (i.e., any combination of variables you choose). For example, if you sell T-Shirts, and you offer them in Small, Medium and Large, as well as in Black, White and Blue, you can set a “Low Inventory Notification” level for any combination of T-Shirt you wish.

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Q. How can I manage my product inventory in DistribuTrak™?
A. When you go through the Product Set-Up process, you have the opportunity to input a level (at the individual product level) of inventory that, when reached, will give you an automatic notification that you need to re-order that particular item. When you reach that level (based on number of items ordered by your customers), a visual notification will appear on your homepage that states, "Low Inventory Notification." When you click on that notice, you are taken to a page that lists all items that have reached your pre-set inventory level. When you replenish you inventory for that product, you will need to go to your "Edit Product" module, pull that item up and change the field, "Items in Inventory" to reflect that re-order. It's a simple and very effective method of "just-in-time" inventory management.

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Q. What Import/Export capabilities do I have with DistribuTrak™?
A. Currently, DistribuTrak™ offers export capability (to Excel or Common Separated Variable (CSV) files) for its Income Statement.

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Q. How secure is DistribuTrak™?

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A. DistribuTrak™ offers the highest levels of security. The entire site is protected by SSL security protocol, and we have line-level security wrapping on each page.

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Q. Does DistribuTrak™ calculate taxes?
A When you set up your Company Profile in DistribuTrak™, you can assign State Sales Taxes, or any other tax you are required to charge. These will be automatically calculated on each order. If your customer(s) are Original Equipment Manufacturers (OEM) or Tax Exempt, they can indicate that on any order they place. No taxes would be charged on those orders.

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Q. Can I provide discounts based on particular orders?
A. Yes. On an order by order basis, you can provide any discount (volume, dollar amount, etc…) you choose.

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Q. How do I know I have received an order from a customer?
A. There are two ways you are notified that a new order has been placed by a customer. First, you will receive an email with your customer’s order details. Second, on your homepage, you have a visual notification that shows whether you have any new orders from your customers with an accompanying
number, indicating the number of new orders that are pending. When you click on that box, a “New Orders” page opens, listing all new orders to be fulfilled. Clicking on an individual order will show you all order details.

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Q. Can I modify a customer order?
A. Yes, you can make any changes to quantity or price on an order, as appropriate. (e.g., you don't have adequate inventory of a particular item, or a price on a product has changed), you can enter an "edit order" function by clicking a button, then making any changes you need. If you change a quantity of a product on an order, a “backorder” is automatically created for the quantity not filled. When your inventory is replenished, you can process that backorder as normal.

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Q. Can I use DistribuTrak™ for customers I have not registered?
A. Yes. There are three ways for orders to be placed in DistribuTrak™. First, your registered customers can place orders directly with you. Second, you can place orders for your registered customers (a telephone or fax order, for example). Third, you can place an order for an “unregistered” customer. When you go through this process, all customer information is retained so you do not have to re-enter that data if that customer places another order with you. As well, a DistribuTrak™ Id and Password are automatically generated and “saved” for that customer. You can register that customer with the click of a button, and an email will be automatically sent to them with their Id and Password.

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Q. How do I manage my costs and revenues through DistribuTrak™?
A. DistribuTrak™ has an integrated Accounting Platform with a rich set of features to help business owners manage their costs and revenues. We have a module within DistribuTrak™ that allows you to calculate an actual cost for each of your products (titled, "Product Cost). You can compare supplier costs of various parts that go into a particular product. You can spread various operating costs over each of your products. You can input any costs to assemble your products prior to shipping. It's purely a management tool that allows you to run various "what if" scenarios on your products, and we feel it can provide important intelligence to a business owner in ensuring maximum efficiency and effectiveness in these business operations.

When an order is shipped, it moves immediately to the Accounts Receivable module where it is tracked until the balance is paid. Individual payments are recorded and can be viewed in a real-time basis, and there is no need to import data from any other source. You can manage your Accounts Receivables at the order level. DistribuTrak™ lets you post individual payments to an order (and give you a real-time view of all payments made), and shows you, at a glance, all outstanding receivables. A built-in “Accounts Receivables Aging Balance” report shows all dollars owed categorized in “age buckets” (0 – 30, 31 – 60, 61 – 90 and Greater than 90 days outstanding) that give you critical information to manage your cash flow.

Closed invoices are stored, and can be accessed at any time. You can view a customer's entire payment history in a real-time basis.

Multiple revenue reports (at an individual customer, sets of customers, individual products or sets of products) are included in our Management Reports module. All are date range driven - simply input the dates you wish to view, and click, submit. The reports are all in easy to read, printable formats.

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Q. How do I manage my shipping process with DistribuTrak™?
A. DistribuTrak™ is directly linked to multiple shipping sites, so the system integrates easily with your current shipping processes. When an order is shipped, you can print packing slips with the click of a button, and an invoice is automatically created with your customer's payment terms noted. There is no need to purchase separate Order and Accounting programs with DistribuTrak™.

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Q. What customer information do I have access to for marketing and other purposes?
A. DistribuTrak™ Order Management Systems has a rich set of reports that will let you track sales by units, revenue customer and any combination of these. There are over 30 management reports that give you real-time information that is critical in managing your business operations. You are able to track individual customers’ or customer groups’ buying behaviors.

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Q. Do I have the capability to keep a record of special information or needs my customers may have?
A. Yes. DistribuTrak™ has an integrated Customer Relationship Management (CRM) platform called CustomerTrak, where you can create a history of any contact you or any member of your company has with your customers. Commitments can be recorded and, with a click of a button, “to-do” tasks assigned to any of your employees. All outstanding information is accessible in real-time and historical data is stored in easily available reports.

CustomerTrak was developed to give your company the capability to effectively manage each customer interaction with the highest levels of professionalism. All of your employees access the same customer information, giving your business critical tools to increase your customers’ satisfaction.